Refund policy


Last Updated: 21st April 2026

At Zerzy.in, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help with a simple and fair return and refund process.

Returns

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in the original packaging

  • Have all tags attached (if applicable)

  • Be returned within 7 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

You can request a return within 7 days of receiving your order.
After this period, we will not be able to process returns or refunds.

To initiate a return, please contact us at:

📧 zerzy.in@gmail.com

Include the following details:

  • Order number

  • Product name

  • Reason for return

  • Photos (if item is damaged/defective)

Return Process

  • Once your request is received, we will review and approve it within 24–48 hours

  • After approval, we will arrange a pickup from your address

  • Please ensure the product is properly packed for return pickup

Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • If approved, your refund will be processed within 5–7 business days

Refund Method

  • Refunds will be issued to the original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI

Note: It may take an additional 5–10 business days for the amount to reflect in your account, depending on your bank.

Exchanges

We offer exchanges for all products.

If you need a different size, color, or replacement, please contact us at:

📧 zerzy.in@gmail.com
📞Phone no. 9871686281

We will guide you through the exchange process and arrange a pickup.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery

  • Provide clear photos/videos of the issue

We will prioritize your request and offer a replacement or full refund.

Non-Returnable Conditions

Returns will not be accepted if:

  • The product has been used or worn

  • The item is not in original condition or packaging

  • The product is damaged due to misuse by the customer

Return Shipping Costs

Return shipping charges are applied based on the reason for the return:

  • Damaged, Defective, or Incorrect Product:
    If you receive a damaged, defective, or wrong item, we will bear the return shipping cost. Please inform us within 7 DAYS of delivery and provide an unboxing video or clear images as proof.

  • Customer-Initiated Returns (Change of Mind / Size Issues / Other Reasons):
    For returns requested due to personal reasons such as change of mind, incorrect size selection, or any reason not related to product quality, a nominal return shipping fee of ₹100 will be applicable. This amount will be borne by the customer.

  • Non-Refundable Charges:
    Original shipping charges (if any) are non-refundable.

Contact Us

If you have any questions about returns or refunds, feel free to reach out:

📧 Email: zerzy.in@gmail.com
📞Phone no. 9871686281
📍 Address:
Zerzy.in
Dr. Ambedkar Nagar, Delhi
India